Order processing
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You'll receive a confirmation email when you place your order and another email with tracking details once it ships.
Delivery times
Standard delivery usually takes 7–15 business days after your order ships. Delivery times are estimates and may be longer during peak seasons, holidays, severe weather or carrier delays.
Shipping costs (United States)
- Free standard shipping on orders of $40 or more.
- Standard shipping on orders under $40: $5.00.
- Express shipping: $15.00 – faster handling and delivery.
Available shipping options and final costs are always shown at checkout before you pay.
Order tracking
Every order ships with tracking. Use the tracking link in your shipping confirmation email to follow your package. Tracking may take 24–72 hours to update after your order ships.
Multiple packages
Items in the same order may ship separately and arrive on different days. You'll receive tracking for each package.
Incorrect address
Please check your shipping address carefully at checkout. We're not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, email us immediately – we'll do our best to update it before your order ships.
Lost or delayed packages
If your tracking hasn't updated for 10 business days, or shows delivered but you haven't received your package, contact us at info.vibesvarieties@gmail.com and we'll work with the carrier to resolve it. Please also check with neighbors and your local post office.
International orders
If international shipping is available for your country, options will appear at checkout. Any customs duties, taxes or import fees are the customer's responsibility.